Terms and Conditions of Mořský svět s.r.o.

I. Basic provisions

The following terms and conditions apply to purchases in the online store (e-shop) available at www.morskyobchod.cz and define and specify the rights and obligations of the seller (supplier, operator) and the buyer (customer).

By placing an order, the buyer confirms that he/she has read these terms and conditions and accepts them without reservation; if he/she is a consumer, the buyer also confirms that he/she has read the "Instructions to the buyer - consumer on the right to withdraw from the contract concluded in a distance manner" and the form for such withdrawal.

The seller (supplier) and the operator of the website www.morskyobchod.cz is the company Mořský svět s.r.o., registration number 25 072 188, with its registered office at Prodloužená 250/33 159 00 Prague, registered in the Commercial Register maintained by the Municipal Court in Prague. The seller´s sales centre (establishment) is located at Výstaviště Praha 7 Holešovice. Telephone numbers, as well as more detailed and regularly updated contact information, can be found in the "Contact" section of the seller´s website mentioned above.

All contractual relations between the seller and the buyer are governed by the applicable law of the Czech Republic.

If the contracting party (buyer) is a consumer, the relations not regulated by these Terms and Conditions shall be governed by the relevant provisions of Act No. 89/2012 Sb., the Civil Code, as amended (the “Civil Code"), including the provisions on obligations under contracts concluded with consumers (§ 1810 Sb. et seq.) and Act No. 634/1992 Sb., on Consumer Protection, as amended.

If the contracting party (buyer) is an entrepreneur, the relations not governed by these Terms and Conditions shall be governed by the relevant provisions of Act No. 89/2012 Sb., the Civil Code, as amended (the “Civil Code"). Provisions of these Terms and Conditions where the buyer is designated as a consumer (e.g. buyer-consumer, consumer) or designated by the heading of the relevant section as applying only to the buyer-consumer, do not apply to relationships where the contractual party (buyer) is an entrepreneur.

If a framework written purchase contract has been concluded between the buyer and the seller, the electronic order is considered a draft purchase contract (offer) under the framework purchase contract and the subsequently concluded partial purchase contract, which specifies the framework purchase contract in more detail; the provisions in the framework purchase contract take precedence over these Terms and Conditions.

II. Definition of some terms

The seller (supplier) is the trading company Mořský svět s.r.o., as specified in Article I of the Terms and Conditions. The seller acts within the scope of its business activity when concluding and performing the contract.

A buyer - entrepreneur is a person who, when concluding and performing a contract, acts within the scope of his/her trade or other business activity or within the scope of his/her independent exercise of his/her profession.

A consumer purchaser ("consumer") is a person who, when concluding and performing a contract, acts outside the scope of his/her trade or other business activity or outside the scope of his/her independent exercise of his/her profession.

A consumer contract is a contract of sale, a contract for work, or any other contract where the contracting parties are the consumer on the one hand and the seller (supplier) on the other.

Means of distance communication are means of communication that allow a contract to be concluded without the simultaneous physical presence of the contracting parties. Means of distance communication means in particular the public communication network Internet, through which the online shop (e-shop) located at the address is accessible, as well as unaddressed print, addressed print, type letter, print advertising with order form, catalogue, telephone with (human) operator, telephone without (human) operator (automatic calling device, audio text), radio, videotelephone (telephone with screen), videotext (microcomputer and television screen), electronic mail, fax machine, television (television purchase, teleshopping).

III. Conclusion of the contract

The buyer´s order is a draft purchase contract (offer). A condition for the validity of an electronic order is the proper completion of all the data and details prescribed by the form.

Formal automated confirmation of the consumer´s order by the seller (pursuant to Section 1827(1) of the Civil Code) is not an acceptance of the draft contract by the seller.

The purchase contract is formed by binding confirmation of the order (acceptance of the offer) by the seller. In the event that the contract of sale does not arise for any reason according to the previous sentence, the contract of sale shall arise upon delivery of the goods.

Depending on the nature of the transaction (quantity of goods, price, shipping costs, etc.), the seller is entitled to request the buyer to authorize the order in an appropriate manner, e.g. by telephone or in writing. If the buyer refuses to authorize or fails to authorize without undue delay, the order shall be deemed void and the contract shall be deemed not to have been concluded.

The individual steps of a technical nature that lead to the conclusion of the contract are obvious from the ordering process and the buyer has the opportunity to double-check the entered data and correct any errors before confirming the dispatch (submission) of the order.

The order can be placed and the contract concluded in Czech.

The concluded contract will be stored on the server of the seller or third parties that provide this service for the seller; the seller will make the contract available to the consumer upon request.

The buyer´s cost of using the means of distance communication does not differ from the basic rate - the cost according to the terms and conditions of the buyer´s operator; the seller does not charge any additional fees.

These Terms and Conditions are published on the seller´s website www.morskyobchod.cz; it is possible for the buyer to archive them and also reproduce them.

IV. Cancellation of the contract proposal ("order cancellation") and withdrawal from the contract

The buyer may cancel the order (i.e. withdraw the proposal for conclusion of the contract) until the binding confirmation of the order (acceptance of the contract proposal) by the seller.

The right of the seller not to accept an order placed by the buyer is reserved if the goods in question have ceased to be produced or delivered or if the price of the supplier from whom the seller purchases the goods has increased. For the same reasons, the seller may withdraw from the contract, if the contract has already been concluded, if the buyer does not accept the proposal to modify the contract by delivering different goods or increasing the price.

Furthermore, the seller reserves the right not to accept the buyer´s order if there is an obvious error in the catalogue of goods on the seller´s internet address regarding the price, description, parameters or form (illustration) of the goods, where such error was or must have been obvious to the average buyer, especially in the context of other information given about the goods by the seller. For the same reasons, the seller may withdraw from the contract if the contract has already been concluded, if the buyer does not accept the proposal to change the contract by providing the correct price, description, parameters or form (illustration) of the goods.

Pursuant to Section 1829 of the Civil Code, the consumer has the right to withdraw from a contract concluded by means of distance communication (i.e. distance method) without giving any reason and without any penalty within 14 days of receipt of the goods.

Except in cases where withdrawal is expressly agreed, the consumer cannot withdraw from contracts concluded by means of distance communication pursuant to Section 1837 of the Civil Code:

- on the provision of services, if they have been performed with the consumer´s prior express consent before the expiry of the withdrawal period and the seller has informed the consumer before the conclusion of the contract that in such a case he/she has no right to withdraw from the contract,

- the delivery of goods that have been adapted to the consumer´s wishes or for his/her person,

- the delivery of perishable goods and goods which have been irretrievably mixed with other goods after delivery,

- the repair or maintenance carried out at a place designated by the consumer at his/her request; however, this shall not apply in the case of subsequent repairs other than those requested or the supply of spare parts other than those requested,

- the delivery of goods in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygiene reasons,

- the delivery of an audio or visual recording or computer program if it has breached its original packaging,

- for the supply of newspapers, periodicals or magazines,

- for the delivery of digital content, unless it was delivered on a tangible medium and was delivered with the prior express consent of the consumer before the expiry of the withdrawal period and the seller has informed the consumer before the conclusion of the contract that in such a case he/she has no right to withdraw from the contract.

The conditions and procedures for exercising the consumer´s right to withdraw from a contract concluded by means of distance communication are as follows (they are detailed separately in the "Instructions to the buyer - consumer on the right to withdraw from a contract concluded by distance", which is available for download on the seller´s website www.morskyobchod.cz):

An expression of intent must be made to the seller expressing the consumer´s decision to withdraw from the specific contract. For this purpose, the consumer can use the withdrawal form, which the consumer has the opportunity to familiarize himself/herself with before concluding the contract and which is available for download on the seller´s website www.morskyobchod.cz.

The consumer´s withdrawal from the contract must be sent to the seller no later than the last day of the period.

If the consumer withdraws from the contract and sends or hands over to the seller the goods received from him/her without undue delay, but no later than 14 days after withdrawal, the seller shall return to him/her without undue delay, but no later than 14 days after withdrawal, all monies, including delivery costs, received from him/her under the contract in the same manner. The seller will only reimburse the consumer in another way if the consumer agrees to this and if no additional costs are incurred.

If the consumer has chosen a method of delivery other than the cheapest method of delivery offered by the trader, the seller shall reimburse the consumer for the cost of delivery of the goods in the amount corresponding to the cheapest method of delivery offered.

In the case of a contract concluded by means of distance communication, the consumer shall bear the cost of returning the goods even if they cannot be returned by the usual postal means due to their nature.

If the consumer withdraws from the purchase contract, the seller is not obliged to return the received funds to the consumer before the consumer hands over the goods or proves that he/she has sent the goods to the seller.

V. Price and payment terms

The seller reserves the right to change prices without prior notice.

If the valid price of the goods is the same or lower than the price stated in the buyer´s order, the goods shall be delivered to the buyer at the price stated in the order.

If the valid price of the goods is higher than the price stated in the buyer´s order, the seller shall inform the buyer of this fact without undue delay. The buyer may accept the new price or refuse delivery of the goods.

The purchase price shall be deemed to be paid at the moment of crediting the full amount for the separate part of the delivery to the seller´s current account or by paying the full amount in cash at the seller´s cash desk.

The seller shall be entitled to require the buyer to make an advance payment ("deposit") of up to and including 100% of the price of the goods prior to delivery.

Actual accepted payment methods are listed in the order form when entering data for ordering goods; the seller accepts payment in cash at the store, transfer from the buyer´s account to the seller´s account, payment on delivery - cash on delivery. Payment for payment by bank transfer is governed by the price list of the buyer´s bank for sending the payment, the seller does not charge special fees for this method of payment. When paying by cash on delivery, the fee for this service is governed by the current price list of the shipping company.

Acceptance of the goods by the buyer is in principle possible only after full payment; otherwise the seller reserves the right of ownership of the goods until full payment of the purchase price.

The price of the goods does not include the price of transport (postage, delivery, etc.), the method of transport is chosen by the buyer based on his/her choice in the order form, the actual methods of transport are listed in the order form when entering the data for ordering goods.

The price of the goods does not include the price for the installation of the goods (professional assembly, etc.).

VI. Delivery conditions

The delivery time, depending on the operational capacity and availability of the goods, is usually within seven working days from the origin of the purchase contract (binding confirmation of the order by the seller). If the goods are delivered by a shipping service, three working days must be added to this period.

The delivery period shall be extended in proportion to the circumstances, if the delay is caused by force majeure or circumstances not caused by the seller; however, if the seller is unable to deliver or hand over the goods to the transport service for transport within eight weeks, the contract shall be cancelled from the outset and the seller shall refund the funds provided for the order to the buyer without undue delay.

If the goods are not in stock, depending on the type of product, the delivery time varies between three and eight weeks. Therefore, if it is an important order for the buyer, where he/she may not be interested in delivery of the goods later than within a maximum period of ten days, it is necessary to inform the seller at the same time as the order. The seller shall then, within seven days, inform such buyer of the expected delivery date and, if this date is unacceptable to the buyer, the seller shall offer the buyer another comparable product. If the buyer is not interested in any of the performance in the previous sentence, he/she is entitled to cancel the order or withdraw from the contract.

If the seller is to ship the item, the seller shall hand over the item to the buyer by handing it over to the first carrier for transportation for the buyer and shall allow the buyer to exercise the rights under the shipping contract against the carrier.

If the buyer is a consumer, the provisions of the preceding sentence shall apply only if the carrier has been appointed by the buyer without having been offered to him/her by the seller. Otherwise, the item is handed over to the buyer when the carrier hands it over to the buyer.

The place of delivery is determined by the buyer by his/her choice in the order form.

Transportation of goods (delivery method) is provided by the seller based on the buyer´s choice in the order form, through the shipping companies DPD, PPL, Toptrans. The actual amount of the charges is governed by the price list issued by the listed shipping services.

If the buyer has chosen personal collection at the seller´s shop, he/she is obliged to take over the goods there.

The delivery does not include installation (professional assembly, etc.) of the goods, unless otherwise agreed with the buyer.

The shipment of goods also contains a tax document (invoice).

The buyer is obliged to take over the goods from the carrier properly. If, however, the buyer finds defects, especially broken packaging, a smaller number of packages, etc., it is recommended that the buyer does not accept the goods from the carrier and reports the reasons to the carrier. If the buyer accepts the shipment despite the above defects, he/she is obliged to report any defects to the carrier immediately.

It is recommended that the buyer inspect the goods immediately after receipt.

In the case of an entrepreneur buyer, the buyer is obliged to inspect the goods as soon as possible after the risk of damage to the goods has passed and to ascertain the characteristics and quantity.

VII. Seller´s liability for defects and warranty conditions

If the buyer is an entrepreneur:

The goods are defective if they are not of the agreed quantity, quality and workmanship. If the quality and workmanship are not agreed, the seller shall perform in a quality and workmanship suitable for the purpose evident from the contract; otherwise for the usual purpose.

The buyer´s right from defective performance is based on the defect that the thing has when the risk of damage passes to the buyer, even if it appears later. The buyer´s right is also established by a defect that arises later and that the seller has caused by a breach of its duty.

The seller´s obligations under the quality guarantee, if any, are not affected.

In the case of early performance, the seller may remedy defects within the time specified for handing over the item.

The risk of damage passes to the buyer upon acceptance of the item. The same consequence applies if the buyer does not take possession of the item, although the seller has allowed him/her to dispose of it.

If the buyer is to take over the thing from a third party, the risk of damage passes to him/her at the moment when he/she was able to dispose of the thing, but not before the time specified as the time of performance.

If the seller delivers the goods to the carrier for transport to the buyer at the place specified in the contract of sale, the risk of damage passes to the buyer upon delivery of the goods to the carrier at that place, and if no place has been agreed, upon delivery to the first carrier for transport to the destination.

If the goods have already been transported when the contract is concluded, the risk of damage to the goods passes to the buyer when the goods are handed over to the first carrier. However, the seller is liable for damage that occurred before the conclusion of the contract and the seller knew or should have known about it given the circumstances.

Damage to the item that occurs after the risk of damage to the item has passed to the buyer does not affect the buyer´s obligation to pay the purchase price, unless the seller caused the damage by breaching its obligation.

The buyer´s rights from defective performance are not affected if the defect was caused by the use of the item that the buyer handed over to the seller. This does not apply if the seller proves that it warned the buyer of the unsuitability of the delivered item in time and the buyer insisted on its use, or if it proves that it could not have discovered the unsuitability of the delivered item even if it exercised sufficient care. If the defect in the item was caused by the seller´s procedure according to the designs, samples or documents provided by the buyer, this provision shall apply mutatis mutandis.

The buyer has no rights under the defective performance if the defect is one which he/she should have known with the exercise of ordinary care at the conclusion of the contract.

The buyer shall examine the item as soon as possible after the risk of damage to the item has passed and satisfy itself as to its characteristics and quantity.

If the seller sends the item, the buyer may postpone the inspection until the item is delivered to its destination.

If the item is diverted to another destination during transport or is further dispatched by the buyer without the buyer having had the opportunity to inspect the item, and the seller knew or should have known at the time of conclusion of the contract of the possibility of such a change of destination or such further dispatch, the buyer may postpone the inspection until the item is transported to the new destination.

If the defective performance is a material breach of contract, the buyer has the right to

a) remove the defect by supplying a new item without defect or by supplying the missing item,

(b) remedy the defect by repairing the item,

d) withdraw from the contract.

The buyer shall inform the seller of the right he/she has chosen when notifying the defect or without undue delay after notification of the defect. The buyer cannot change the choice made without the seller´s consent; this does not apply if the buyer has requested the repair of a defect that proves to be irreparable. If the seller fails to remove the defects within a reasonable period of time or if the seller notifies the buyer that it will not remove the defects, the buyer may demand a reasonable discount on the purchase price instead of removing the defects or may withdraw from the contract.

If the buyer fails to exercise his/her right in time, he/she has rights as if the defective performance were an insubstantial breach of contract.

If the defective performance is an insignificant breach of contract, the buyer is entitled to have the defect removed or to a reasonable discount on the purchase price.

As long as the buyer does not exercise the right to a discount on the purchase price or does not withdraw from the contract, the seller may supply what is missing or remedy the legal defect. Other defects may be remedied at the seller´s option by repairing the item or by supplying a new item; the choice must not cause unreasonable costs to the buyer.

If the seller does not remove the defect in time or refuses to remove the defect, the buyer may demand a discount on the purchase price or may withdraw from the contract. The buyer cannot change the choice made without the seller´s consent.

Until the defect is rectified, the buyer does not have to pay a part of the purchase price estimated to be reasonably equivalent to his/her right to a discount.

When a new item is delivered, the buyer shall return the originally delivered item to the seller at the seller´s expense.

The buyer cannot withdraw from the contract or demand delivery of a new item if he/she cannot return the item in the same condition as he/she received it. This does not apply,

a) if the change in condition is the result of an inspection to determine a defect in the item,

b) if the buyer used the item before the defect was discovered,

c) if the buyer has not caused the impossibility of returning the item in its unaltered condition by an act or omission, or

(d) if the buyer sold the thing before the defect was discovered, if he/she consumed it or if the buyer altered the thing in its normal use; if this happened only in part, the buyer shall return to the seller what he/she can still return and shall compensate the seller to the extent to which he/she benefited from the use of the thing.

If the buyer has not notified the defect in time, he/she loses the right to withdraw from the contract.

If the buyer has not notified the defect without undue delay after he/she could have discovered it with timely inspection and sufficient care, the court shall not grant him/her the right to the defective performance. In the case of a latent defect, the same shall apply if the defect was not notified without undue delay after the buyer could have discovered it with sufficient care, but at the latest within two years after the handover of the goods.

If the seller has provided the buyer with a quality guarantee, the rights and obligations of the parties shall be governed by the following provisions:

By guaranteeing the quality, the seller undertakes that the item will be fit for its usual purpose or retain its usual characteristics for a certain period of time. A guarantee may also be provided for an individual part of the item.

If the contract and the declaration of warranty stipulate different warranty periods, the longest of the two shall apply. However, if the parties agree on a different warranty period than that indicated on the packaging as the period of use, the provisions of the parties shall prevail.

The warranty period runs from the handover of the item to the buyer; if the item has been shipped according to the contract, it runs from the arrival of the item at its destination. If the purchased item is to be put into operation by someone other than the seller, the warranty period starts from the date of putting the item into operation, provided that the buyer has ordered the commissioning within three weeks of taking over the item and has duly and timely provided the necessary cooperation to perform the service.

The buyer is not entitled to the warranty if the defect was caused by an external event after the risk of damage to the item has passed to the buyer. This does not apply if the seller caused the defect.

If the buyer is a consumer:

If the buyer is a consumer, in addition to the above provisions on the seller´s liability for defects and warranty conditions, the following special provisions apply in priority:

The seller is liable to the buyer - consumer that the item is free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took possession of the item,

(a) the goods have the characteristics agreed between the parties and, in the absence of an agreement, such characteristics as the seller or the manufacturer described or the buyer expected in view of the nature of the goods and on the basis of the advertising carried out by them,

(b) the item is fit for the purpose for which the seller states it is used or for which an item of that kind is usually used,

(c) the item corresponds in quality or workmanship to the agreed sample or specimen, if the quality or workmanship was determined according to the agreed sample or specimen,

(d) the item is in the appropriate quantity, measure or weight; and

(e) the item meets all legal requirements.

If a defect appears within six months of receipt, the item is deemed to have been defective upon receipt.

Rights of the buyer - consumer from defective performance

The buyer is entitled to exercise the right to claim for defects that occur in consumer goods within twenty-four months of receipt.

If the period of time for which the item may be used is indicated on the item sold, on its packaging, in the instructions accompanying the item or in the advertisement, in accordance with other legislation, the provisions on the guarantee of quality shall apply.

If the buyer so requests, the seller shall confirm to the buyer in writing the extent and duration of the buyer´s obligations in the event of defective performance. The seller has obligations from defective performance at least to the extent that the manufacturer´s obligations from defective performance continue. In the confirmation, it shall also state its name, address and identifying information and, if necessary, other information necessary to establish its identity. If necessary, the seller shall explain in the confirmation in a comprehensible manner the content, scope, terms and duration of his/her liability and the manner in which the rights arising therefrom may be exercised. In the confirmation, the seller shall also state that other rights of the buyer that are related to the purchase of the item are not affected. Failure to comply with these obligations is not prejudicial to the validity of the certificate. If the nature of the item does not prevent it, such a certificate may be replaced by a proof of purchase containing the above information.

The provision according to which the buyer is entitled to exercise the right to claim for a defect that occurs in consumer goods within twenty-four months of receipt shall not apply

a) in the case of an item sold for a lower price, the defect for which the lower price was agreed,

(b) in the case of wear and tear caused by the normal use of the item,

(c) in the case of a used item, a defect corresponding to the degree of use or wear and tear the item had when it was taken over by the buyer; or

(d) where the nature of the case so requires.

If the thing does not have the specified characteristics, the buyer may also demand the delivery of a new thing without defects, unless this is unreasonable in view of the nature of the defect, but if the defect concerns only a part of the thing, the buyer may only demand the replacement of the part; if this is not possible, the buyer may withdraw from the contract. However, if this is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the buyer has the right to have the defect removed free of charge.

The buyer has the right to have a new item delivered or a part replaced even in the case of a removable defect, if the item cannot be used properly due to the recurrence of the defect after repair or due to a greater number of defects. In this case, the buyer also has the right to withdraw from the contract.

If the buyer does not withdraw from the contract or does not exercise the right to have a new item delivered without defects, to have a part of the item replaced or to have the item repaired, the buyer may demand a reasonable discount. The buyer is also entitled to a reasonable discount if the seller cannot deliver a new item without defects, replace a part of the item or repair the item, as well as if the seller fails to remedy the defect within a reasonable time or if the remedy would cause significant difficulties for the consumer.

The right of defective performance does not belong to the buyer if the buyer knew before taking over the thing that the thing has a defect or if the buyer caused the defect.

If the item has a defect which the seller is obliged to compensate for and if the item is sold for a lower price or if it is a used item, the buyer has the right to a reasonable discount instead of the right to exchange the item.

The rights arising from the defect are exercised with the seller from whom the item was purchased. However, if the confirmation regarding the scope and duration of the seller´s obligations in the event of defective performance (or the content, scope, conditions and duration of liability and the manner in which the rights arising from liability for defects can be exercised) indicates another person designated to carry out the repair, which is in the place of the seller or in a place closer to the buyer, the buyer shall exercise the right to repair with the person designated to carry out the repair. The person so designated to carry out the repair shall carry out the repair within the time limit agreed between the seller and the buyer at the time of purchase.

If the buyer exercises a right arising from defective performance, the other party shall confirm to the buyer in writing when it exercised the right, as well as the repair and the duration of the repair.

A defect caused by unprofessional assembly or other unprofessional commissioning of the item shall be considered a defect in the item if such assembly or commissioning was agreed in the purchase contract and was performed by the seller or another person under the seller´s responsibility. This also applies if the assembly or other commissioning of the item was carried out by the purchaser and the defect was caused by incorrect instructions in the assembly or commissioning instructions.

VIII. Complaints

The buyer shall examine the item as soon as possible after the risk of damage to the item has passed and satisfy itself as to its characteristics and quantity.

However, if the buyer is a consumer, he/she is entitled to claim the right from a defect that occurs in consumer goods within twenty-four months from the date of receipt, with the exceptions mentioned above in the provisions on the seller´s liability for defects and warranty conditions.

With the exception of cases where another person is designated to carry out the repair (i.e. if the confirmation of the rights of the buyer - consumer pursuant to Section 2166 of the Civil Code indicates another person designated to carry out the repair, which is in the place of the seller or in a place closer to the buyer, then the buyer shall exercise the right to repair at the one who is so designated to carry out the repair), the seller is obliged to accept the claim in any establishment in which the acceptance of the claim is possible with regard to the range of goods sold or services provided, possibly also in the registered office or place of business.

Buyers are advised to make a claim at the address of the seller´s sales centre (premises), which is located in Výstaviště Praha 7 Holešovice, as it is not possible to ensure the acceptance of all products sold at the seller´s company headquarters.

The seller shall issue to the buyer a written confirmation of when the consumer exercised the right, what is the content of the complaint and what method of handling the complaint the consumer requires; as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or a written justification for the rejection of the complaint.

Other persons designated to carry out the repair have the same obligation.

In the seller´s premises at the address of the seller´s sales centre, located at Výstaviště Praha 7 Holešovice, a worker in charge of handling complaints is present during all operating hours.

The seller or an employee authorized by the seller shall decide on the complaint of the buyer - consumer immediately, in complex cases within three working days. This time limit does not include the time reasonable according to the type of product or service required for a professional assessment of the defect. Complaints, including the removal of defects, must be settled without undue delay, no later than 30 days from the date of the complaint, unless the seller and the consumer agree on a longer period. Expiration of the time limit shall be considered a material breach of contract.

IX. Conditions for voucher / ticket redemption

Purchased vouchers/tickets cannot be returned, exchanged or refunded.

After leaving the exhibition area, the ticket is no longer valid. Any tampering with the ticket will invalidate the ticket and the holder will not be allowed to enter the exhibition. The ticket is a valuable commodity, any alteration or forgery of the ticket is a serious offence and a criminal offence.

The purchase of a voucher/ticket creates a contractual relationship between the ticket holder and the operator.

In the exhibition area, the ticket holder is obliged to follow the Operating Order, which is available at the entrance to the exhibition, the instructions of the operator and the organizing service. The operator shall not be liable for damages caused to the property and health of visitors if caused by illegal or otherwise inappropriate behaviour of the ticket holder or other persons present.

The holder of the voucher/ticket is obliged to check the opening hours of the exhibition on the official website of the operator www.morsky-svet.cz well in advance so that he/she can redeem his/her visit at the time of the opening of the exhibition.

IMPORTANT - DO NOT copy the voucher/ticket!

This voucher/ticket is a full ticket and is at the ticket holder´s own risk. This voucher/ticket contains a unique number and a QR code with the understanding that these identifiers entitle you to enter the exhibition space only once and only on first use unless otherwise stated. In the event of copying the voucher, the ticket holder runs the risk of not being admitted to the exhibition space and of incurring all legal consequences and damages resulting therefrom, irrespective of whether the original or a copy has been presented.

This voucher/ticket is not available for sale outside the internet. The organizer reserves the right to change the instruction. By purchasing a voucher/ticket and presenting it at the entrance, the ticket holder agrees to these General Instructions, the organizer´s instructions and the Terms and Conditions of Mořský svět, s. r. o.

X. Personal data protection

The seller complies with the obligations and conditions set forth by the legal order of the Czech Republic, in particular Act No. 101/2000 Sb. on the Protection of Personal Data and on the Amendment of Certain Acts, as amended, respects the privacy of buyers, protects data from unauthorized use and does not provide them to third parties.

By placing an order or registering with the seller, the buyer grants the seller consent to the processing of the data he/she provides for the purpose of the establishment, possible changes, implementation and termination of contractual relations between the buyer and the seller, in particular for the purpose of delivery of goods and related communication with the buyer, for an indefinite period of time.

If the buyer gives the seller consent to send informational emails to the address provided by the buyer, this consent can be revoked at any time by asking the seller to remove the email address from the database for sending informational emails to the seller´s address from which the emails are sent.

The provision of personal data to the seller is voluntary beyond the processing necessary for the processing of the order, conclusion and performance of the contract. The buyer has the right to access them, has the right to request in writing the seller to terminate the processing and deletion of personal data for which the buyer has given consent, i.e. except for the data strictly necessary for the performance of the contractual relationship, and also has the right to contact the Office for Personal Data Protection in the event of a violation of his/her rights and to request appropriate remedies, such as refraining from such actions by the seller, elimination of the situation, etc.

IX. Final provisions

These Terms and Conditions are valid from 1 May 2014.

The seller reserves the right to make possible typographical errors, technical or price changes without prior notice.

These Terms and Conditions have been drawn up with the best of our knowledge and conscience, but if there should nevertheless be any ambiguity as to their content and the rights and obligations arising therefrom, the seller should be informed in an appropriate manner in order to be able to provide more detailed information.

The consumer is entitled to contact the Czech Trade Inspection Authority, with its registered office at Štěpánská 15, 120 00 Prague 2 or any of its regional inspectorates, if he/she believes that his/her rights have been violated by the seller.